How to Submit a Claim with Nonstop Wellness

While the Nonstop Wellness program is set up to help you pay for a portion of your medical expenses, there may be times when you’ll need to pay up front and be reimbursed later. Nonstop makes every effort to help you avoid these situations. However, if needed, the claims submission process is quick and easy with reimbursement checks typically processed within 7 to 10 days of submission (assuming no processing delays) and mailed out each Friday. Below please find all of the information you need to know about submitting a claim to Nonstop.

Service Provider Claims Process

Nonstop is not a secondary insurance, we are a secondary payer. The member’s employer has enrolled in a high deductible plan where Nonstop pays the deductible for them.

To submit a claim, you must fill out a Service Provider Claims Form and submit it with all pages of the EOB and bill for processing.

There are 3 ways to submit a claim through Nonstop Wellness:

You can scan and e-mail to claims@nonstopwellness.com
You can fax to 1-877-463-1175
You can mail it to:
Nonstop Wellness Claims
1800 Sutter St, Suite 730
Concord, Ca 94520
If you have questions, please call us at 1-877-626-6057

Nonstop Wellness Member Claims Process

If you have paid out of pocket or were billed for a medication or medical service you were provided, you will need to submit a claim through Nonstop Wellness.

To submit a claim, you must fill out a Claims / Reimbursement Request Form and submit it with all the pages of the EOB, bill, and medication receipts or pharmacy receipts for processing.

There are 4 ways to submit a claim through Nonstop Wellness:

You can log onto the Nonstop Exchange and click on “new claim”
You can scan and e-mail to claims@nonstopwellness.com
You can fax to 1-877-463-1175
You can mail it to:
Nonstop Wellness Claims
1800 Sutter St., Suite 730
Concord, Ca 94520
If you have questions, please call us at 1-877-626-6057

Have Questions?

Our support and operations team is happy to help.
Give us a call at 877.626.6057 or send us an email to
clientsupport@nonstopwellness.com.