Claims And Support

Need Help Or Have Questions?

Our contact information is below

Client support email: Clientsupport@nonstopwellness.com
Client support phone: 1-877-626-6057

Mailing address:
Nonstop Wellness
P.O. Box 5809
Fresno, Ca 93755

For claims, see the appropriate selection below

Service Provider Claims Process

Nonstop is not a secondary insurance, we are a secondary payer. The member’s employer has enrolled in a high deductible plan where Nonstop pays the deductible for them.

To submit a claim, you must fill out a Service Provider Claims Form and submit it with all pages of the EOB and bill for processing.

There are 3 ways to submit a claim through Nonstop Wellness:

  • You can scan and e-mail to claims@nonstopwellness.com
  • You can fax to 1-877-463-1175
  • You can mail it to:
    Nonstop Wellness Claims
    P.O. Box 5809
    Fresno, Ca 93755

If you have questions, please call us at 1-877-626-6057

Nonstop Wellness Member Claims Process

If you have paid out of pocket or were billed for a medication or medical service you were provided, you will need to submit a claim through Nonstop Wellness.

To submit a claim, you must fill out a Claims / Reimbursement Request Form and submit it with all the pages of the EOB, bill, and medication receipts or pharmacy receipts for processing.

There are 4 ways to submit a claim through Nonstop Wellness:

If you have questions, please call us at 1-877-626-6057

Explanation of Benefits (EOBs)

To make the claims process easier and take some of the work off your plate, Nonstop can now automatically download carrier Explanations of Benefits (EOBs) on your behalf.  This means that you will no longer have to manually submit your EOBs with reimbursement forms.  Please note that this is an opt-in service, meaning you have to sign-up and give Nonstop permission to perform this function on your behalf. For more details on how to opt-in to the EOB Retrieval service, please visit our Confluence site.